Haven spa clackamas

Added: Sherri Samuelson - Date: 27.05.2022 09:39 - Views: 22019 - Clicks: 3039

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Haven spa clackamas

Overview of BBB Rating. This is a multi-location business. Need to find a different location? Need to file a complaint?

Haven spa clackamas

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Phone s Other Phone. Customer Complaints 1 Customer Complaints. Status: Answered. Paid to have a pool liner installed 2 months ago. Have had 3 appointments cancelled by the company since then. They have stated that the "weather was not right for the installation" however there have been many days since then when the weather was warm enough for them to complete the project. They refused to do the job on those days because it would require them to "cancel other appointments already scheduled".

However they have no problems canceling my appointments. When asked when my job will be completed they state "We will get back to you". Customer Reviews 1 Customer Reviews.

Haven spa clackamas

Buyer Beware! Take your own measurements and do your own research. Do not depend on them to do the job right the first time. The second time them correcting their mistakes will end up costing you time and money. We had used them once before at our last house to install a gas insert. It w as s a normal size insert and there weren't any problems except for when they tiled the surround. They took their time more than necessary and still managed to leave grout on the tile. The original wood burning fireplace was nice, but we knew we wanted the comfort and hassle free functionality of a gas fireplace.

Haven spa clackamas

Well this opening is much bigger than the first houses fireplace. And apparently they confused the houses and ordered the insert for the new house with the dimensions from the old house. The new insert didn't even fill the opening let alone cover where the wood burning fireplace had been. It looked horrible! And yet the owner refused to admit to his mistake. After being forced to pay restocking fees for the first fireplace, they removed it and installed a larger insert.

Something they should have done in the first place. I never want to work with this company again. Please do your research and ask every question you can think of if you are choosing to work with Haven. They have offices in Beaverton and Vancouver as well.

I am sorry the customer has this perception of events, as it is our intent to meet or exceed the customers expectations and deliver their selection of our products. I brought with me the proposal for a medium sized fireplace per the salespersons request as a reference. I also explained there were many options including the lining, burn media and trim to customize the fireplace exactly as she would like.

We then ed and conversed on a few occasions to finalize the options prior to her acceptance of a final proposal. We discussed several options, including replacing the trim with a larger one, all of which would give a clean professional finished look, and of course at our expense, apologizing for the inconvenience. At that same visit I explained some of the items purchased to accessorize the first fireplace were special order and uncommon and therefore subject to a restock charge.

But that I would give full credit for the fireplace and two other components, and that I could potentially resell them at a substantial discount given they were ly owned and used. I explained that the real cost to Haven for this exchange was approx. I reminded her of our in-home visit and our conversations regarding the size, options and finish choices and that I disagreed completely that the wrong size fireplace was installed.

She then spoke with her husband and agreed to proceed with the installation of the second fireplace at the reduced cost proposed. At the time of the installation she was recording various steps in the installation process for the second fireplace to present to her attorney.

She said yes. I sent my service manager over to assist in the final stages of the installation to ensure everything was perfectly finished and to her satisfaction at our expense of course. Business Hot Tub Dealers. General Contractor. Pool Contractors. Pool Service. Hot Tub Service and Repair. Swimming Pools. Pool Supplies. Wood Stoves. BBQ Supplies. Hot Tub Parts.

Haven spa clackamas

email: [email protected] - phone:(191) 757-3636 x 4342

Haven Spa, Pool, & Hearth